In simple terms, a Bitcoin casino is an online casino that accepts BTC as the only means of depositing and withdrawing or offers it as one of the payment methods alongside regular fiat currencies. Sometimes, online casinos operating with blockchain technology at their core are also called Bitcoin casinos. The main purpose of Bitcoin casinos is to cater to players who require a higher degree of anonymity and fast transactions while playing on the Internet.

Furthermore, Bitcoin casinos not only offer a comprehensive range of table games and game slots just like any regular online casino, but they also provide many Bitcoin-specific games with special features, such as Bitcoin blackjack and Bitcoin roulette.

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How do Bitcoin casinos work?

When it comes to using a Bitcoin casino, you will first have to find one that not only accepts Bitcoin but also has a reputation, that you can trust your money with, and are safe.

Except for the fact that you deposit and withdraw funds in the form of BTC, most Bitcoin casinos work in the same way as their traditional counterparts. You need to register on the platform first, then deposit funds in BTC, and then play the available games. Let’s follow these steps briefly below:

Registration – This step involves registering at the Bitcoin casino and normally takes just a few minutes. You may only be asked for a valid email address or other information such as your name, phone number, address, proof of identity, etc., depending on the KYC compliance measures taken by the casino platform. The casino can also offer an additional layer of security through two-factor authentication (2FA). Please note that KYC-compliant platforms keep anti-social elements at bay, and their strict measures serve the best interests of players. However, KYC takes away a lot of the anonymity/privacy aspect of Bitcoin casinos.

Deposit Funds – Once verification (email and/or other) is complete, you will need to deposit BTC into your casino account. This can be done by purchasing Bitcoin directly from the casino platform (with fiat and/or altcoin currencies) or by transferring it from your Bitcoin wallet.

Start Playing – Once you have Bitcoin funds in your casino account, you can start playing real money games on the platform. The casino may also have a dedicated section for specific Bitcoin games.

Which casinos have the best customer support?


Customer support: 5/5

If you need to get in touch with one of BC.Game’s qualified agents, you can use live chat, email, or other 3 social media platforms.

Its 24/7 live chat feature always keeps more than 50 agents on the other line ready to serve your users at any time. As a result, they respond to questions and requests almost instantly.

Alternatively, you can join the dedicated Discord community for BC.Game users, send them a DM on Instagram or tag them on Twitter.


Customer Support: 4.8/5

Bitstarz has standards that many cryptocurrency casinos struggle to meet. If you need to get in touch with someone who can help, their team is ready and available 24/7.

Since its inception in 2014, Bitstarz’s live chat feature has amassed many positive customer reviews. No wonder they have received a few awards for their customer support team.

They have two phone lines, both of which serve players in different time zones. Alternatively, it took Bitstarz just a few hours to email us a response.

Bitstarz can be found on Facebook and Twitter. They encourage public discussion of any software issues, and it’s okay if you DM them!

Red Dog 

Customer Support: 4.8/5

If you need to get in touch with somebody who can help, the qualified agents at Red Dog Casino are on-call 24/7. Players can reach out using their live chat feature, dedicated phone line, or email support address.

No matter how you prefer to communicate, you can expect lightning-fast responses across the board. We were connected to a real person within seconds of submitting a live chat request, and we got hold of somebody via email in just 6 hours.

Alternatively, you can expect to wait 15-30 minutes before speaking with somebody over the phone.

7Bit Casino

Customer Support: 4.5/5

7Bit offers comprehensive customer service, and players can also get in touch using their live chat or email contact options.

Its available channels are designed to handle the pressure of responding to queries quickly and professionally. Sending them a live chat message will provide the fastest response, but the 5-hour response time for email responses was just as impressive.

Punt Casino 

Customer support: 4/5

Punt Crypto is quite new to the scene, so let’s cut it a little slack here. Although they don’t offer phone or email support, the live chat feature is available 24/7. No matter what time of day or night it is, agents always answer player questions quickly and accurately.

A few minutes after sending a live chat request, your agent started the conversation. While the lack of phone and email support is disappointing, we anticipate they will take action in the near future.

bitcoin casinos

What do we use as a parameter for service notes?

In every way, the customer service at Bitcoin casino sites is professional and quick to respond. We have given a higher rating to Bitcoin casinos that make it easy and convenient for you to get in touch.